Hi - I know you can use vector, vdn and ICHT programming to block incoming nuisance callers but when a call is non ACD and to a direct dial number this doesn't work. I'm sure in the past I have used the EC500 method but I haven't looked at it for years and can't for the life of me see where I am going wrong! I must be missing something simple but can't think what. I have been testing with a spare mobile number but can't get the calls blocked - can anyone see what's wrong??
Current config...
COR Number: 14
COR Description: Blocked Incoming Calls
FRL: 0 APLT? y
Can Be Service Observed? y Calling Party Restriction: origination
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? y
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
----------------------------------------------------------------------------------
Extension: 2006 Lock Messages? n BCC: 0
Type: 6408D+ Security Code: TN: 1
Port: X Coverage Path 1: COR: 14
Name: Block Call Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 2 Personalized Ringing Pattern: 1
Data Module? n Message Lamp Ext: 2006
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? n
Remote Office Phone? n
----------------------------------------------------------------------------------------
Station Application Dial CC Phone Number Trunk Config Dual
Extension Prefix Selection Set Mode
2006 CSP 1 - 7709568426 ars 5
Station Appl Call Mapping Calls Bridged Location
Extension Name Limit Mode Allowed Calls
2006 CSP 2 origination none none
-----------------------------------------------------------------------------------------
CONFIGURATION SET: 5
Configuration Set Description: TEST
Calling Number Style: network
CDR for Origination: phone-number
CDR for Calls to EC500 Destination? n
Fast Connect on Origination? n
Post Connect Dialing Options: out-of-band
Cellular Voice Mail Detection: none
Barge-in Tone? y
Calling Number Verification? y
Call Appearance Selection for Origination: primary-first
Confirmed Answer? n
Use Shared Voice Connections for Second Call Answered? n
Use Shared Voice Connections for Second Call Initiated? n
----------------------------------------------------------------------------------------
Any help would be appreciated.
Thanks
Current config...
COR Number: 14
COR Description: Blocked Incoming Calls
FRL: 0 APLT? y
Can Be Service Observed? y Calling Party Restriction: origination
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? y
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
----------------------------------------------------------------------------------
Extension: 2006 Lock Messages? n BCC: 0
Type: 6408D+ Security Code: TN: 1
Port: X Coverage Path 1: COR: 14
Name: Block Call Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 2 Personalized Ringing Pattern: 1
Data Module? n Message Lamp Ext: 2006
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? n
Remote Office Phone? n
----------------------------------------------------------------------------------------
Station Application Dial CC Phone Number Trunk Config Dual
Extension Prefix Selection Set Mode
2006 CSP 1 - 7709568426 ars 5
Station Appl Call Mapping Calls Bridged Location
Extension Name Limit Mode Allowed Calls
2006 CSP 2 origination none none
-----------------------------------------------------------------------------------------
CONFIGURATION SET: 5
Configuration Set Description: TEST
Calling Number Style: network
CDR for Origination: phone-number
CDR for Calls to EC500 Destination? n
Fast Connect on Origination? n
Post Connect Dialing Options: out-of-band
Cellular Voice Mail Detection: none
Barge-in Tone? y
Calling Number Verification? y
Call Appearance Selection for Origination: primary-first
Confirmed Answer? n
Use Shared Voice Connections for Second Call Answered? n
Use Shared Voice Connections for Second Call Initiated? n
----------------------------------------------------------------------------------------
Any help would be appreciated.
Thanks