@StephenWyker Hi - I just went through the process of upgrading from a 4GB card to an 8GB card so I can walk you through it.
Firstly, you MUST have an Avaya SD Card as they're watermarked. Other brands of SD cards won't work (at least this is what I've been told on here and by other people too)
Which release do you have at the moment and which release are you upgrading to?
If you want to do the upgrade now on the 4GB Card I would:
Step 1-
Insert your existing 4GB card into a PC and grab the following files to keep in a safe place as you'll need them again:
System/Primary/Config.cfg (Stored configuration file on the SD card)
System/Primary/PLDSKeys.xml (PLDS Licence Keys)
Important: I don't usually back up Voicemail/AA Recordings etc because I work from home and don't have a huge amount of extensions so It's not a big deal if I lose these (I'm only running Essential Edition) so you may want to look into backing these up too.
Also, DO NOT format the SD Card using Windows as this must be done by the correct IPO Manager for the system you're running.
Step 2-
Open Manager for the CURRENT release you're on. Once open & connected to the system, click on File, Advanced and Format IP Office SD Card. It's important you select the correct option. In Australia we use IP Office A-Law. If you're not sure once you have your config open, go to System, Telephony, and the companding law is listed on the top right.
So for me, I go to File, Advanced, Format IP Office SD Card, then IP Office A-LAW
This process shouldn't take long
Step 3-
This step isn't essential however it significantly speeds up the process of rebuilding the SD Card by removing languages you don't use. On your computer, navigate to c:\Program Files (x86)\Avaya\IP Office\Manager\Memory Cards\ then open the folder you need (E.g. IPOAlaw - not again this is for my system of A-LAW)
Copy the file IPOXXXXXX.txt (IPOALaw.txt or IPOMULaw.txt) to your desktop and take another backup of the file for safe keeping.
Open the Desktop version of the file in Notepad
If you only want to keep English (US & UK) navigate down to the directory system\lvmail
You want to retain the sub-directories ENG and ENU and remove the directories for all of the other languages. If you're having trouble with this step, there is a great video on YouTube to walk you through it:
Step 4-
Once you've completed Step 3, you need to move the Desktop version of the txt file back to the location you copied it from and override the one in c:\Program Files (x86)\Avaya\IP Office\Manager\Memory Cards\etc.... which will require Windows Admin privileges.
Step 5 - Rebuilding the card, finally!
Open Manager for your EXISTING release and go to File, Advanced, Recreate SD Card, then select your correct IP Office A-Law or U-Law
This process will take some time however If you have removed most of the languages above, it should only take 20-30 mins?
Step 6 -
Before removing the SD card from the computer, copy back your Config.cfg and PLDSKeys.xml file back to the SD card to System/Primary/
Now, you should see a cleaned up SD card that should give you enough space to upgrade the IPO to the release you need. After the upgrade, you should copy the latest phone firmware files to the SD Card to keep these up to date for your phones.
You will need to order a new Avaya 8GB Card. You should be able to find plenty online but again make sure you're purchasing the correct one (A-LAW or U-Law). Once you receive the new card it's just a matter of completing a rehost using your PLDS Access to transfer your licences to your new card. From memory I think i downloaded a new PLDSKeys file once I did this but I can't remember. Once the licences are transferred, refer to the above again to recreate the SD card with the NEW version of Manager for the Release you have upgraded to and drop your config.cfg and PLDSKeys.xml files back in place, then reboot the system with the new 8GB Card.
I hope this info was helpful. If I have missed anything I'm sure others will comment.
Good luck!
Thanks, Tim
Adelaide, Australia