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Drop issue

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szukalabartosz

szukalabartosz

IS-IT--Management
May 19, 2007
46
PL
Hi,
I have a little problem:
Agents can not drop incoming external calls by the drop button. They can drop outgoing calls, or internal calls.
Agents are able to disconnect calls by application.

Any ideas?
 
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I think this is a known issue. What version CM and update are you running?
 
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ok, it was problem with nice. Changing recording type from SSC to SO solved the problem.
 
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