DRG's and analogue phones

[fastanswer73]

I have two DRG's that have been programmed to work with two fax machines, a franking machine and a BT answer machine. The fax machines and the franking machine all work but I cannot get a basic phone or an answermachine to work. I've unplugged one of the working fax machines and plugged in an analogue handset but that doesn't work although the fax does when I plug it back in. The codec's are set at G711A. Does anyone know if I need to change any settings as I cannot see anything that differentiates between fax tone and voice on the configuration. Thanks

 

[whosrdaddy]

what do you mean with "it doesn't work"? incoming or outgoing call? do you receive dialtone? ...

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[fastanswer73]

I mean no dial tone, no incoming and no outgoing calls. Absolutely nothing at all.

 

[whosrdaddy]

weird, and you can send and receive faxes?

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What You See Is What You Get
Never underestimate tha powah of tha google!

 

[fastanswer73]

Yep, send and receive faxes. The phone handset on the fax machine has a dial tone but when I plug a basic known-working analogue handset into the same socket I get nothing.

 

[SLU]

Hi,
When you are using fax and T.38 you don't get dialtone.
You have to decide if you shall use the DRG as fax or voice-extension.
e.g.
Line 1 for voice
Line 2 for fax T.38

 

[fastanswer73]

None of the faxes are set to T38 fax yet they work. If I ring the number that is programmed for voice it doesn't ring on the DRG yet if I ring the fax number I get through to the fax.

 

[whosrdaddy]

don't use the T38 setting. what firmware are you running on the DRG?

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[fastanswer73]

T38 setting not on.

Product info below:



Product info

--------------------------------------------------------------------------------

Name: DRG-22
Mac address: 00:0f:5d:f0:28:3b
Serial number: N/A
Product number: KDU137006/111
Product revision: R9A
Production week: 07w31
Default configuration: R1D
Downloader revision: cxc_132_4888-R2A21
Reported download status: 0x0
Main software revision: DMA0024-R2G289
Operator defaults revision: DRG22i_MD-ELU32_C_UK.INI

 

[etompau]

Measure the line voltage on the a/b pair to the phone, and ensure that the line voltage drops to approx. 7 volts when you lift the handset. Just to ensure that you don't haveany problems with the RJ connector.