Door opening system

[alycera]

Hi Folks,

MICS with NAMM. System is set to stay on night service so AA answers all the time. If caller zeroes out, it goes to the prime set (300) and is answered. Works fine.

The building just gave us access to their door opening system. They provide a ring voltage that we answer and converse with the person at the door and then press “6” to buzz the door.

I punched their circuit down on line 051 (we have a T1, a PRI and a couple of POTS lines, this is the first spare copper port). I then assigned 051 to the operator’s set (300) and set it for ring only (don’t know why, but appear & ring sent the call straight to AA – seems to be connected to the night service being on).

Anyway, ring only seems to work OK and bypass the AA. However, when the receptionist forwards her phone to another, the door phone goes straight to AA again.

The goal is for the door phone to always bypass AA and go to the receptionist as well as following any forwarding when she takes a break. We seem to be halfway there – any thoughts? Am I missing something?

Thanks in advance for any help you can offer . . .

 

[v2d]

What wev'e done in the past is assign the Door Phone line and the reception DN to a hunt group. I think that AA will not pick up.

 

[alycera]

I also thought about setting up a spare phone or ATA and running the door phone to it, then forwarding that device to the receptionist's set.

Right now, line 051 is trunktype=loop, linetype=public, dialmode=tone, primeset=300, CLIDset=300, autopriv=Y, trunkmode=super, ansmode=manual, link at co=n. Anyone have an opinion on making it a private line to 300?

 

[alycera]

I just tried the HG thing. No problem adding a DN --- how do I add a line to a HG?

 

[bkrike]

First of all I would question why night ring is left on all the time, as opposed to just programming the system to answer the calls.

Secondly, if you are going to leave night ring on all the time, all you need to do to fix your problem is remove line 051 from the ring group that is being picked up by the ringing service, and confirm it is programmed appropriately in the VM settings.

 

[alycera]

Yeah - I wondered that too. But they like having the capability to turn AA off at the spur of the moment without programming. Something happened in the past that such a capability would have helped - not sure.

I haven't messed around with ring groups. Whatever is in the system from before me is still there. Probably from back before the PRI when they had copper lines -- 051 is one of them. I'll chase that path on Monday. I have, however, confirmed that line 051 is set for Answer="N" in the "lines" section of the AA. Maybe the ringing group suggestion is the missing link.

 

[telemarv]

Ring group,appear and ring, ring only will always override voice mail's Answer=N, no matter which ringing mode the system is in.

 

[bkrike]

Affirmative to telemarvs post- my comments refer to the AA only which is what you said was picking up. You will still have to deal with the Fwd.NA settings of the DN if it is a MBX picking up

 

[v2d]

Under HG programming, you can program a line assignment for the individule group.

 

[alycera]

OK – this is killing me! I’ve tried everything suggested here and a bunch more. This is pretty long, but maybe something will trigger a thought.

I created a hunt group and added receptionist’s set (300) and the line as suggested by v2d. No help.

I’m looking at bkrike’s suggestion of removing line 051 from the ring group that’s getting picked up by the ringing service. I can find 051’s membership in Ring group 099 when I go to services > ringing service > Sched:Night > Line Settings > and then show the line. Problem is, I’ve looked all over and can’t find where the ring group is specified for pickup by the service. Inexperience on my part apparently. Under Sched:Night, I also have some lines in ring group 001. When I actually look at the ring group 099, I only have the receptionist’s set assigned to that group and nothing showing the line. But her DN is in every group except 001 (just the NAM DN is in that one – ring group 002 has Reception and NAM DNs – all others have Reception DN only). So no solution on that path either.

I even tried doing the F982 on the voicemail and setting answer lines to “n”. AA still picks up.

I thought about telemarv’s comment about Ring group, appear & ring and ring only overriding VM's answer=n. I removed the line assignment from the Receptionist’s set and got through . . . once. I tested it again with no changes and went straight to AA ten minutes later. This is getting weird!

I have narrowed it down to the night service though. When the night service is turned off, it seems to work fine.

What I don’t understand is that we have fax machines that are on the system and are tied to POTS lines with ATAs (allows both incoming public fax traffic as well as internal 3 digit faxing from other sites for toll bypass). These lines are not getting picked up by the AA. I’ve compared everything I can find on these lines to the trunk I’m using for the door phone – no difference (that I can see – obviously something is different – somewhere).

I also don’t understand why I can dial the receptionist’s private DID and it bypasses AA as well – just like all the rest of the DIDs. However, when the copper line rings it gets grabbed by AA.

I guess the only solution is to program the AA to pick up all calls without night service on as bkrike mentioned. The kicker is that the AA is already set to pick up the target line associated with the main DID. You’d think it wouldn’t matter whether night service is on or off. But when night service is turned off, calls come right through.

Right now, it appears that AA will only answer with night service on and then it grabs my door phone line.

I hardly have any hair as it is! I’m ready to pull the rest of it out. Maybe it’s time for a wipe and reload . . .

Any other thoughts?

 

[telemarv]

alycera, what is the software version of the MICS, Iread back thru your posts and I don't see it. I think what you are looking for is "control set" which determines which lines are changed when ext 300 puts services on.

 

[alycera]

Just checked -- S/W V5.01

 

[alycera]

Found "control set" under Services > Common Settings. Went to "For Lines" > and found 300 is the control set for PRI lines 25-47, copper lines 49-52 and 57-60 and target lines 202-210. All the rest show "none" including the T1 tie lines (1-24) and the last 4 copper lines (65-68)

Line 202 is the target line associated with the main DID. Don't know what 203-210 might be used for. No digits are programmed on these.

 

[alycera]

Hey telemarv . . . you da man!!!

I changed the door phone line to "none" in the control set menu. I cycled night services off and then on again. Ran five floors down to the door phone and tested successfully!!! It even follows forwarding as I hoped.

Thanks to all for your help! I've said it before and here it is again -- The breadth AND depth of knowledge on this forum is amazing.