Let's say you put an IPO in a very busy environment where all incoming calls at answered by a person or two. For years these operators have answered the calls and screened every call to about 60 people out of a 200 station company.
The way the IPO works, there is now way to initate a voice announce call during a screened transfer that:
1 really does voice announce on transfer
2 doesn't get transfered to the speakerphone if the call is accepted when you play with the shortcodes
3 doesn't require a dial direct button or code in front of dialing the target.
The problem is that there is no way on the IPO to press transfer, voice announce the call, and hang up and transfer with ring!
This has been an issue for as long as I have worked on IPO and I feel it needs to be addressed. I am curious how others handle a scenario such as this.
The way the IPO works, there is now way to initate a voice announce call during a screened transfer that:
1 really does voice announce on transfer
2 doesn't get transfered to the speakerphone if the call is accepted when you play with the shortcodes
3 doesn't require a dial direct button or code in front of dialing the target.
The problem is that there is no way on the IPO to press transfer, voice announce the call, and hang up and transfer with ring!
This has been an issue for as long as I have worked on IPO and I feel it needs to be addressed. I am curious how others handle a scenario such as this.