do we need IPO CTI PRO RFA

[cgates]

Hi Guys,do we need to purchase IPO CTI PRO RFA
license for our IP500 (6.0(14)) in order to "pop" our IT companies database.
Thanks

 

[Bas1234]

Terminal server?
Are you using ACT/Goldmine/Miximizer...or else?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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[cgates]

It is a customer database developed by an IT company.
we connected to this before on an IPO406 (version 3)but i believe it only connected when using a Phone Manager Pro licence,Haven't tried it with IP500 Version 6.

 

[Bas1234]

So they've gone from a IPO406 > IP500, so the might be a dongle swap. THe you should have the same licences as you had with the IPO406.

You could take a look in the Manager > Licences to check it.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[cgates]

thanks guys

 

[avayaphoneguy1212]

hey guys,

we have a customer that has a third party data base. we want to put in an IP OFFICE, but customer wants to know if we can connect/pop the 3rd party data base.....

the way they check it now is by going on-line....log in....and search for customer info.

anyways....i have not connected any like this.....so was just wondering what licenses i would need... or will this even work?

thanks!!