mrbusy
Technical User
- Dec 10, 2003
- 118
We have an IP Office 403 system with 6 ISDN lines connected. Incoming calls on our main number call a huntgroup which contains our receptionist and office manager. If this huntgroup is not answered then calls overflow into a second group containing everyone else.
This works fine if the first huntgroup goes unanswered, but if both people are on teh phone then calls get the engaged tone and calls never make it to the overflow group. Anyone know what might be causing this to happen.
Secondly, the office manager, who should also be getting calls in the group, uses the group button on her handset to avoid getting calls. Combined with accidental use of the No Calls button (which appears to mean no calls to the first group) this gives us problems from time to time.
Is there any way, short of replacing their display handsets with basic ones, that I can disable or overide the No Calls and Group buttons on the phones?
This works fine if the first huntgroup goes unanswered, but if both people are on teh phone then calls get the engaged tone and calls never make it to the overflow group. Anyone know what might be causing this to happen.
Secondly, the office manager, who should also be getting calls in the group, uses the group button on her handset to avoid getting calls. Combined with accidental use of the No Calls button (which appears to mean no calls to the first group) this gives us problems from time to time.
Is there any way, short of replacing their display handsets with basic ones, that I can disable or overide the No Calls and Group buttons on the phones?