hdbeavis
Technical User
- Oct 12, 2006
- 56
I have a customer experiencing and issue when calls are transferred to an extension and then covers to voicemail. ex.. I call customer, customer transfers me to extension that has coverage path to voicemail, customer sees cover on her display showing that the call is covering to voicemail but instead of hearing the cover tone she is hearing an awful loud 'Tone'. It doesn't do it everytime but when it does it is unbearable to her. I think it is a distorted cover tone because of the timing of the sound right after seeing "Cover" on the transferring extensions display. They are CM 4.0.1 with an S8300/G700's. The phones are IP 4610's.