jasonjthomas
IS-IT--Management
I received a request from our firm administrator asking me if it was possible to program a couple of phones--the Avaya 5410--to show the status of specific extensions. Essentially, they want to be able to see when three of our VIPs are on calls. Given my n00b-ness to IP Office and that I could not find an answer to this problem in a search of the forums, I am asking it here.
Now, the one posting I saw mention this in thread940-1118921. According to that post, when users are on the phone, their name should be underlined. Again, this presumes that the users are setup as DSS keys.
We have the users we wish to monitor in place on these phones, but according to our administrative assistant this functionality has "stopped." Given that there has been no change to this, I presume that this may in fact be an error. Nonetheless, I may as well look into it.
That said, what would be the way of ensuring that this behavior should be in place?
Jason J. Thomas
Director, Technology Risk Management
SB & Company, LLC
Now, the one posting I saw mention this in thread940-1118921. According to that post, when users are on the phone, their name should be underlined. Again, this presumes that the users are setup as DSS keys.
We have the users we wish to monitor in place on these phones, but according to our administrative assistant this functionality has "stopped." Given that there has been no change to this, I presume that this may in fact be an error. Nonetheless, I may as well look into it.
That said, what would be the way of ensuring that this behavior should be in place?
Jason J. Thomas
Director, Technology Risk Management
SB & Company, LLC