Displaying extension name on a 1616

[inkiboo]

Hi,

I'm obviously being very dense here but I can't seem to get the extension name to display on a 1616 phone. It has the extension number but not the name. What am I doing wrong?

Phone has latest firmware and IP Office version is 5(26)

 

[inkiboo]

And it would appear you can't! Shame as I was hoping to replace the 5610 I had before with one that had a backlit display.

 

[Pepp77]

Features -> Phone User -> Phone Screen Settings -> Display Name.

| ACSS SME |

 

[inkiboo]

Thanks for the reply but don't appear to have that as an option.

 

[inkiboo]

To add, in the phone user menu it gives me an option to logon despite the fact I am already logged on to the phone. If I try and use my extension and password, it says Invalid. Really not sure what I have done wrong here!

 

[Pepp77]

Sorry just noticed you are on 5.26 - My way works on 8 and 9 definitely but its been a while since I worked on 5 as we upgrade our properly active customers regularly.

| ACSS SME |

 

[inkiboo]

It's a system I use in my house. I did Avaya support from 2003 to 2008 but nothing since. I might have to bite the bullet and upgrade!

 

[amriddle01]

The handset should be running the correct version to match the system not the latest available, are they supported at R5..? Can't remember

 

[inkiboo]

Supported from 4.2 onwards.

 

[amriddle01]

Then load the version of firmware that came with Manager, failing that it's an upgrade

 

[inkiboo]

5.0 files on and has made no difference. Very odd.