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Display Skill Name not Vdn name 1

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montyzummer

IS-IT--Management
Oct 6, 2010
2,999
GB
Hi all,

Hope you can help s8500 on 4.1 , Customer wants to see the skill set name on the phone rather than the original VDN name , ive played about with COR settings but can`t get this to happen, Can anybody advise if im waisting my time or missing something glaringly obvious.

Thanks in advance.

APSS (SME)
ACSS (SME)
 
The way we accomplish this is instead of queing to a skill (in the original Vector) we send the call to another VDN/Vector that ques the call ... then does a return step.

This works for us because the agent sees the name of the second VDN which is named appropriately for the skill it quest to.

We use a VDN variables to keep the number of vectors down and you need to make sure to set your VDN override appropriately.




- Miguel

A very wise and well respected man once told me "Shut Up!".
 
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