Display name on multiline keys

[TwoWitnesses]

Hi
Have an MCD running 6.0
we have a DDI programmed on 5 phones each on a multiline key. The tel dir label is Kew Bridge but when a caller calls in the display shows the CLI of the caller, we want the display to show Kew Bridge
Thanks

 

[kwbMitel]

Solutions depend on what you want to have happen if the call goes unanswered.

Simplest solution would be to make the call ring to a ring group and make the multicall a member of the group. Ring groups are notoriously difficult to integrate with voicemail however.

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What's most important is that you realise ... There is no spoon.

 

[Supernova99]

There is an option in the Class of Service
Display Caller ID on Multicall/Keylines default is No
You can also adjust the time it is displayed
As KWB has already suggested or make the DDI a Name-Tag Hunt Group number this will also display the name. You can add multicall and multiline key line numbers into the hunt group.


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[danramirez]

name tag, I agree

http://www.hatkana.com

http://www.wtelecom.com

 

[kwbMitel]

Nametag also can have issues with vm

We really need to know what happens if the call is not answered

**********************************************
What's most important is that you realise ... There is no spoon.

 

[TwoWitnesses]

Thanks Guys
ended up creating a dummy NTHG then reroute always to a DN which is on keys. This displays the name until the call is answered then it displays the CLI. They only have 5224 so this behaviour is correct I believe. the call never goes unanswered.