Disappearing Email?

[delorca]

Hello There,

I have another tricky email problem with a user account.

Twice, in the space of a month, a user has had emails disappear from the sent folder?

When i looked there where no emails found in the sent folder for October but all the normal ones for September and November etc were there ok.

I looked into the deleted folder and there was nothing there but when i looked in "recover deleted items" i found that they ahd all been placed in there, and they were deleted as a block at the same time.

Now the user user said that he did not delete these and does not know how they got there?

I could not explain either and now it has happened again i have no idea why this should occur?

Does anyone have any ideas?

Thanks in advance,

Del

 

[Davetoo]

Check the autoarchive options for the Sent Items folder to make sure it's not doing it.

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[delorca]

Hello Lander215

Thanks for the info, i forgot to say i checked that already but thanks for the help.

If you have any other ideas please let me know...

Many Thanks

Del

 

[Davetoo]

Do you have a retension rule set on the Exchange server?

I've never used it, but I believe it's in the System Manager, mailbox manager or something like that.

Sorry, that's the only other thing I can think of, but that's a stretch since it's doing it to a month in the middle of three.

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[itsisnofun]

delorca

You say it happened again. What were the items deleted this time? Same month or another one?

Mike

 

[delorca]

Hello there,

It was the same month worth of emails as far as i can tell.

First time round i did not really look since i found them in the "recover deleted items" and thought "user error".

I really think he is deleting them since there are no rules and a 6 month archive policy. what else can it be?

Its just nice to see other people having a confused look with this problem to, since i have the same look here.

Thanks for your help.

Many Thanks,

Del

 

[itsisnofun]

delorca

Make sure there are no message filter rules as well.

If there are no rules or archine funtions then you can bet someone deleted those emails.

Archive can't pull a month out the middle altough you can set a filter rule to move mail and they may have set that up in error.

Mike

 

[delorca]

Cheers Mike,

I will have a look, thanks for all the help everybody..

Del.