Norstar CICS
I have disabled out General Delivery Mailbox and want to do the following..
When person calls in and hits 0 operator phone rings fine
After 6 rings message indicates "The Operator is unavailable... Enter the extension...". Instead I want it to go into the 221 mailbox.
I went into F983->MBOX-> and tried to change the extension from 100 to 221. Obviously I can't change it to an extension that already exists.
Do I need to delete the 221 mailbox and then change this? Will I have any problems trying to recreate 221 mailbox?
Thanks,
Thomas
I have disabled out General Delivery Mailbox and want to do the following..
When person calls in and hits 0 operator phone rings fine
After 6 rings message indicates "The Operator is unavailable... Enter the extension...". Instead I want it to go into the 221 mailbox.
I went into F983->MBOX-> and tried to change the extension from 100 to 221. Obviously I can't change it to an extension that already exists.
Do I need to delete the 221 mailbox and then change this? Will I have any problems trying to recreate 221 mailbox?
Thanks,
Thomas