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Disable Operator in Skillsets

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Altayan

Technical User
Mar 14, 2008
83
US
Good Morning,

I did a search and didn't see the answer to this question, it could be I just don't know what to look for.

I have a BCM 400 running 3.7 on build 2.4f and it has been requested that we disable a callers' ability to opt out to the operator once they have been placed in a skillset queue. How would I go about doing this?

Thanks.
 
Thats the Dial 0 option.for an attentant
Try removing the attendat extn from operator status
Att Available and set to NO(untick)
 
Thanks. I will give that a go and see what happens.
 
In the skill set itself is an attendent setting . Take out the DN there to none.
 
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