DISA on a did number of a PRI

[richtech]

Customer has 2 PRI's and a T1. The T1 is a dialer that distributes inbound calls and is in pool B. It is reached internally by "98". Outside agents need access to the T1;can a pri DID be forwarded to "98" or transfered to "98"? Threr are two DS trunk cards that may be available for DID if the PRI cannot be used. I need 6 connections that when transfered will stay up for 2 to 8 hours at a time. System is a MICS XC6.1

 

[RikRodgers]

I'm not sure I understand your application- ok, T1=poolB-pool code 98- whose trunks ring into an INBOUND dialer?...

 

[richtech]

Pool B is the link to a dialer that distributes captured calls to agents. The agent Logs into "98" enters a pin number and waits for the call from the dialer. In house agents dial 98.
How can a remote agent get to the dialer code "98"?

 

[exsmogger]

If you need the dialer to transfer calls to remote agents I think you'll have to set up a gateway on the MICS to allow off-premise VOIP extensions via a broadband connection.

Am I understanding your requirements correctly?

Brian Cox

http://www.jandjcommunications.com

 

[richtech]

The dialer has its own T1 not on the system, it generates the calls and passes them to the agents by sending the call to the Pool B group. Pool B is a point to point link between the dialer and the MICS. Inside agents dial "98" and wait for call. I need a way for an off site agent to be transfered or allowed to dial into "98" and wait for calls.

 

[motivatedtek]

I have been researching uses for disa and came across a refrence to a disa dn and auto dn which may be the solution
to your problem assign a target number to the disa or auto dn then agents can call into the system on a did then dial 98 to grab a line the same as if they were on the system
I have never attemted to use this feature so i don't know the drawbacks the refrence is on pages 444 and 445 of the Modular ICS 6.1 Installer Guide heres a link to download a pdf if you don't have the manual

http://www.tda50.com/NecManualsLead.htm

 

[motivatedtek]

sorry wrong link try this one

http://pdf.textfiles.com/manuals/TELECOM-F-R/

 

[richtech]

The solution is in there but the manuals leave a lot of unanswered questions. It looks like I can use a DID on the PRI as a remote, assign a COS, and Allow Remote access to pool B.
It's a little shaky and will take testing to prove out. Thanks for the start.

 

[hawks]

Example: DID = 1234
1) Make your DISA DN 1234
2) Assign the DISA A COS Password with a Filter
3) Call the DID and test.