Does anyone know where I may find out if I have a Directory Number Expansion Package on my PBX?
I am trying to find out how to forward, no answer a call to a long distance number (obviously, on a different phone system). I was thinking I could just enable FNA and enter the HUNT number and that's it. This doesn't seem to work, though.
I realize now that it is forwarding to the FDN number, which is voicemail and even when I change the FDN to the call forward destination number, it doesn't work....doesn't go to voicemail anymore, but it just rings.
So, i was thinking that maybe we don't have the feature turned on to forward to an external number. And, if memory serves me, this is usually done for security reasons, right? So, I may not want to open this up at all? Any thoughts on this?
thanks!
I am trying to find out how to forward, no answer a call to a long distance number (obviously, on a different phone system). I was thinking I could just enable FNA and enter the HUNT number and that's it. This doesn't seem to work, though.
I realize now that it is forwarding to the FDN number, which is voicemail and even when I change the FDN to the call forward destination number, it doesn't work....doesn't go to voicemail anymore, but it just rings.
So, i was thinking that maybe we don't have the feature turned on to forward to an external number. And, if memory serves me, this is usually done for security reasons, right? So, I may not want to open this up at all? Any thoughts on this?
thanks!