Direct inward dialing (DID) Reporting from IP Office

[dpiazza]

We have several DIDs we use for different marketing campaigns, and need to be able to tell what our response has been per number.We currently use VeraSMART eCAS, but they are no help at all. Any Sugestions? Thanks for any help.

 

[ConXtion]

Xima Chronicall. Absolutely the best right now for call reporting, in my opinion.

R.A.F.
Communications Solutions, Inc


We are what we repeatedly do; therefore, excellence is not an act but a habit - Aristotle

If a man does his best, what else is there? - General George S. Patton

 

[mforrence]

Actually, eCAS SHOULD be able to do this as the dialed number is a part of the SMDR string. So long as you're looking for reports in arrears, not realtime.
Mike

 

[Pepp77]

Oak?

| ACSS SME |

 

[dpiazza]

eCAS said we need to make each DID a seperate Hunt Group?!?

 

[Pepp77]

I still say oak - we maintain a hotel/private club that uses Oak to report on its marketing campaign phone numbers (ie how many calls, at what times and how quickly answered). They just run a report on each DDI number used for each campaign.

| ACSS SME |

 

[amriddle01]

Oak is quite expensive for what you get, you can get Xima without realtime for the same price and it's way better and more scalable

http://www.ipoffice.tel