DID's CLID showing '1234 to Prime'

[mynus]

I can understand why this is happening, but just don't know if it HAS to happen. I've got an MICS with 6.1. Just recently had a PRI setup and got a block of DID's with it. The problem is that all of the system users have 3 digit extensions and I had to explicitly setup the prime sets for each extension (ie: line 123 is set to recv'd # 4444, then prime set put at extension 222).

Now whenever a call comes in by dialing the DID number for any set, the CLID always shows the message 'xxxx to prime' (where xxxx is the Recv'd # on the line from the DID). If you call the main number and enter an extension with the Call Pilot to dial, the CLID works perfectly fine.

I assume the entire problem exists because it's making a transfer of 4 digits from the DID, to a 3 digit extension via the MICS. I will be reassigning extensions and mailboxes to 4 digits thatmatch the last 4 digits of each users' DID number, but is there any way to fix the prime message in the meantime?

 

[bkrike]

Your assumption (because it's making a transfer of 4 digits from the DID...) is incorrect. That does not cause your stated problem.

It could be other things though...ie. mismatch between sent digits and what the system is expecting.

Is prime different for every line, or is it the same recep phone answering all calls?

 

[senk1s]

bkrike is right ...looks like a case of mismatch and the call is handled by default.

after answering the call, press feature 811 , then view/more to see if the callerID is there on the other screens

 

[hawks]

You put the REC digits on a line but did you assign that line to the phone. From what you posted it looks like you have going to the phone following whatever the prime is set for.

 

[mynus]

Okay, to answer in order (from first response):

- The prime is different for every line. Say I take line 200, I name it after the 4 digits in the Recv'd, then I set the line to Private for whatever extension I want it going to. Then I set the prime for the new line to whatever extension the private was set to.

- Feature 811 just shows me the Caller ID information from previous calls. That's not really helpful because the CLID is showing up after the phone is answered anyway.

- I must have missed assigning said line to an extension. Maybe that's what setting it to Private is? Or did I miss a step here.

 

[biv343]

Private means that the line cannot be picked up via group or directed pickup, or assigned to multiple sets.

You'll still want to assign the target line (i.e, 160) to ring on the set it is destined for. That will get rid of the "line to prime" message.

 

[JohnjDefongi]

Assign the line to Ring Only at the set
Terminals and Sets>Line Programing>Line Assignment>Show Line

 

[mynus]

Oh, yes I had the lines assigned to specific sets before that way,however, when this is done, there is absolutely no Caller ID information displayed on the phones themselves. Almost as if the ICS isn't passing the info along with the call? Any other ideas?

 

[atcom]

I think your problem is that you haven't set each phone to display the CLID info for it's target line. The setting is in "Terminals & Sets> Telco Features> CID Set" or something like that. A phone has to be set to ring before it will show CLID for any given line.

 

[mynus]

Funk yeaw. That was it. Thanks atcom.