DIDs being answered by night service 1

[phoneguy610]

I have a customer who we programmed a new block of DIDs for recently

I did not do the original instal but it is a BCM400

The dids work fine during the day but at night when they switch their night service on the dids are answered by the general delivery mailbox.

I am assuming it is because the target lines are being answered by the AA in lines administration but i just wanted to double check before i go onsite.

Thank you

 

[hawks]

Check to make sure that the new Target Lines are not set up to be controlled by the control set.

 

[cook1082]

It's because of Night Service. Put the main line in a different ring group #2 and you should be good as all lines default to RG 1.

 

[DBrewsky]

Cook is dead on nuts right. All lines default to Ring Group 001 and all lines are also controlled by the extension on port 101 (Norstar), 201 (BCM1000/400) or port 401 (BCM50). Delete all extensions from RG001 and assign them to RG002. Take the line you want to control and change it to use RG002.

--DB

 

[cook1082]

DBrewsky thats funny as shxx."dead on nuts right

 

[phoneguy610]

I did this and then I received a telco message saying this is a non working number... Any ideas

 

[yankblan]

I never use RG001; what I usually do is leave lines by default in RG001 and remove the only set (default: 221) from the group.

I always create a new group for lines I want to control (say 005) and leave the rest in 001