DID number assigned to specific button at reception 2

[eaglepromopro]

What is the best way to set up a DID number that is virtual and will not have a handset but will ring at the reception desk and allow the reception to answer with that persons answer phrase and also to place calls sending out that buttons DID number

I set up a user and then assigned assigned a Bridged button at the reception but it will not allow me to place a call. It just beeps once when I press the button.

If I set up Bridged for a user that has a handset it does work.

 

[hibroth]

If the system is not too old you can use the MADN feature, it's a phantom user you can assign on a single key button

 

[gkittelson]

I would suggest doing this by creating a Hunt Group and have the ICR route to that Hunt Group. When it rings the Hunt Group will display on the top of the phone and it can be handled appropriately without consuming buttons.

Advantages to doing it this way is you can have multiple Hunt Groups in use and not use up buttons. You can also easily add or remove extensions from that hunt group.

To set specific outgoing call DIDs I would suggest using a short code. You could program *80xxxxxxxxxx and have it dial outbound with Ns1234567890 with the numbers after s being your preferred DID. Again, this could be used by anyone on the phone system that needs to make a call.