Hello all,
Opt 11C
CallPilot 2.i
Here is the situation. I have a number that I believe is programmed to the PRI. (xxx)xxx-5820. It comes in and rings on the users phone on key 3 extension 8411. I have searched for 8411 and it is not a TN or ACD. How else could this be programmed?
When I remove key 3 from the phone and dial the DID number it rings busy...basically goes no where.
My other issue is that when the number does ring in on key 3 it shows clid (my number) plus the 10 digit number posted from above. (xxx) xxx-5820. This is abnormal as no other DID number in our system does this. This I think is not allowing 8411 to go to VM. That is the real issue and why I'm looking into this in the first place. 8411 is not going to VM.
I have checked Call Pilot 2.i and 8411 is programmed as a second dn on the main extension 8478. No matter if I remove it from there and try to create it's own box. I've tried it.
I have called our provider and tech says the number belongs to Verizon. Can Verizon push the 5820 number down their PRI?
I've stared at this for too long.
Thanks,
Opt 11C
CallPilot 2.i
Here is the situation. I have a number that I believe is programmed to the PRI. (xxx)xxx-5820. It comes in and rings on the users phone on key 3 extension 8411. I have searched for 8411 and it is not a TN or ACD. How else could this be programmed?
When I remove key 3 from the phone and dial the DID number it rings busy...basically goes no where.
My other issue is that when the number does ring in on key 3 it shows clid (my number) plus the 10 digit number posted from above. (xxx) xxx-5820. This is abnormal as no other DID number in our system does this. This I think is not allowing 8411 to go to VM. That is the real issue and why I'm looking into this in the first place. 8411 is not going to VM.
I have checked Call Pilot 2.i and 8411 is programmed as a second dn on the main extension 8478. No matter if I remove it from there and try to create it's own box. I've tried it.
I have called our provider and tech says the number belongs to Verizon. Can Verizon push the 5820 number down their PRI?
I've stared at this for too long.
Thanks,