We have a Dialogic card (IVR) connected to four analog ports on an ASM 8+. Incoming calls are on PRI, the DID terminates to a hunt group. The four analog extensions are hunt group members.
Incoming calls work fine for a while then the ports stop answering. (ring no answer through hunt group or by dialing each DN individually) If I clip on a butt set I receive no dialtone on the port. If I clip off and on a couple more times the port seems to reset, I receive dialtone and the IVR answers calls yet again. Disabling and enabling the ASM8+ on the BCM also temporarily fixes the problem.
It almost sounds like a disconnect supervision problem of some sort. Enabling and/or disabling disconnect supervision on each port on the BCM does not seem to help.
I would hate to go back to separate analog lines from the CO. Any ideas how I can get this to work properly?
Incoming calls work fine for a while then the ports stop answering. (ring no answer through hunt group or by dialing each DN individually) If I clip on a butt set I receive no dialtone on the port. If I clip off and on a couple more times the port seems to reset, I receive dialtone and the IVR answers calls yet again. Disabling and enabling the ASM8+ on the BCM also temporarily fixes the problem.
It almost sounds like a disconnect supervision problem of some sort. Enabling and/or disabling disconnect supervision on each port on the BCM does not seem to help.
I would hate to go back to separate analog lines from the CO. Any ideas how I can get this to work properly?