dial tone

[tyberius_imported]

I have a customer that is telling me that he does not get dial tone on his 5602 Voip phone before making a call. he is dialing 9 first, the call still goes out no problem.

This is on IP Office 500 Version 4.2

 

[tlpeter]

This can have a couple of reasons.

1) The option "secondary dialtone is not checked in ARS.
2) There is another shortcode starting with a 9 (system or user)

Check that and see what happens.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[tyberius_imported]

Good suggestions but that did not seem to be the case. Secondary dial tone was checked and there was only one "9" short code.

SC 9N
Feature: dial
Number N
Group ID Main

 

[Bas1234]

Try [9]N instead of 9N

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[tlpeter]

No user shortcode for this user ?

So you only have one shortcode with a 9 in the system shortcode ?

Do you have the ARS configured with:

N
dial
N
line id 0 (or what is used)



Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[tyberius_imported]

I did find that there is a user short code for all users.

9N; NsiXXXXXXXXXX Dial 3k1 Line 5

Line 5 is the PRI.

 

[tlpeter]

Which means it does not follow the ARS and does not provide secondary dialtone

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Bas1234]

Don't need to have the ;
Also why the same for every user if you can do it by 1 SC?
Also "User rights" will do the trick for multiple users.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[tyberius_imported]

You are correct.

Not sure what they had going here, they had the SC setup in User rights

I will consider removing it so that it will then use the ARS, which appears to be configured correctly.

Thanks for the help!!
First time user here, results were fantastic!

 

[Bas1234]

Glad you've found it.
Welcome here, if posting then post as much info as you have.
Then it's easier for the guys out here to pin point you problem.

Also a trace from the sysmon (SysMonitor) will help a lot.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________