acd path with skill group set to Q no agents
rad hunt with ports
record greeting on rad ports saying what options mean
assign interflow dialling list to acd path with options pointed at destinations
If I never did anything I'd never done before , I'd never do anything.....
An inbound call land on Rad huntgroup and it has option to dial one for service and dial 2 for sales does anyone program like that the caller can dial in to Rad Ports.
What you think is happening and what is actually happening are 2 different things.
If you have a working scenario, why don't you follow the call flow on that system to answer your question.
I will bet a significant amount, the setup is exactly as Billz66 has advised.
Also, a helpful hint. Click on a users name and observe their history before you question their advice. This can save a significant amount of embarrassment.
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What's most important is that you realise ... There is no spoon.
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