Dial from Gmail?

[ipodidwhat]

I have an IPO R4.2 on a 406V2. Customer used Phone Manager to dial from Outlook. Was happy with it. Company was purchased and told must use gmail native web view to view emails and provided new PC's. Because of purchase unable to approve an upgrade to 500V2 9.1.

Will phone manager provide any functionality with gmail? Is it worth loading on their new PC's?
With only two people using it, would having them buy softconsole provide any benefit since it is still actively supported and would possibly support newer software if Phone manager does not.

Thanks for any help or suggestions. If there is another client software that would work with google and this old release of IPO I'm open to ideas. I could probably get them to buy Tapi.

 

[holdmusic34]

Phone manager won't directly.

It could potentially work like this:

1: Gmail>allows Tapi dialler> allows IP Office
(There's no plug in so right click>Call would be tough.)


2: Gmail---->Microsoft Dynamics CRM (or some other CRM)<--------Wav user Pro license (are they available in this release?)<-----IP Office



Now experiencing escalation fatigue.

 

[njd3vil]

Avaya Communicator for Web may be able to. I believe this will require One-X Portal and a CTI Pro License.

 

[holdmusic34]

Not on a 406 though

Now experiencing escalation fatigue.

 

[ipodidwhat]

Thanks for the ideas. I guess I can just load Phone manager pro and see if it provides any benefits. Does Phone Manager pro highlight phone numbers and allow click to call on web pages like Avaya communicator? if so that might work with the Gmail web interface.

Anyone else who knows of a 3rd party application would love to hear it.

 

[amriddle01]

No Phone Manager doesn't do that