dial delay time

[akb1111]

hey guys,

i have a customer with the following...

406v2 4.2.4

the dial 9 shortcode is working but i dont think its working right??

when i dial 9 it takes a couple of seconds and goes to ARS 50:main. if i try and modify any of the dial delay times, its either to fast or to slow.

when i dial 9 should i get a secondary dial tone immediatley? or how can i set it up to do that?

thanks

 

[Bas1234]

How does your ShortCode and ARS look like?

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It works! Now if only I could remember what I did...
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[akb1111]

shortcode is... (sytem is using PRI, all channels line group 0)

9N
dial
N
50:main


ARS 50:main
code: N;
telephone number: N;
feature: dial
line group: 0

 

[amriddle01]

Take the ; off the tel number in the ARS but leave it on the code

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[akb1111]

should i do anything about the issue (when someone dials a "9" it takes a couple of seconds to get the secondary dial tone??

thanks

 

[amriddle01]

Should work as is so see if changing the ; helps at all.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Why even use a ; ?

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[amriddle01]

Thinking about it if you also have a 911 code in system shortcodes it will wait for the dial delay timer as that will give two possible matches when you only press 9.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

It's an American thing I think to force en-bloc dialling.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[akb1111]

think i got it....

i just set the "dial delay count" to 0

i did however had to change the shortcode as per amriddle01.

thanks for the help!