Dial delay time

[mikegillespie]

I have a customer that suffer either long waits or nothing happens when they dial out. the calls work fine if they press "#" when finished dialling. The dial delay time and count are the default and it has worked fine since installation 2 years ago. I can't figure what has changed.
Does anyone have any ideas?
Thanks
Mike

 

[wotanuta]

Are you using LCR or ARS. Analogue or isdn? Any overflows from one lcr/ars to another??

 

[jamie77]

Something has to have changed!!

Have you upgraded the system?? Check all short codes and LCR/ARS

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[jamie77]

Put a ; at the end of your outdialling shortcode

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[mikegillespie]

There is a ";" at the end of the shortcode.
I was there todayt and noticed that when you dial '9', there is a 1-2 second pause before the system returns dialtone. ????

 

[Westi]

System type and release for the site please.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[mikegillespie]

It's an IP406 at 3.2.61

 

[jamie77]

Do you have another system/user short code that also starts with a 9???

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[Centit]

I had a delay problem at a site installed by another user, it delayed on the digits displayed on the phone and the redial said incompatible . It ended up being a problem with the Dialing out 9 prefix.

I found that when the line group ID was set to the default group 0 the calls where very delayed.

I changed the short code to 9N, Fetaure "Dial", telephone number "N", and line ID to "50:Main".



this fixed all the delays and redial problems. We have analog lines if that makes a difference.

 

[mikegillespie]

The dialout "9" shortcodes are: 1)[9]0N;, dial 0N, LG 0
2)[9]1N;, dial 1N, LG 0
3)[9]N;, dial N, LG 0
4)[9]xxxxxxxxxx;,dialN,LG 0
I can't see the point of the 4th one.

 

[Westi]

any other shortcodes that start with 9

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[mikegillespie]

besides "911", no.

 

[Westi]

you have a 911 shortcode ?
911
dial
911
line group whatever

take it out and try again, putt
11
dial
911
line group whatever
in the ARS instead

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[IPOfficeIreland]

when you have 9 and 91 and 9xxxxxx the system will wait to see if you have finished dialling after the initial 9, that is why you are getting a pause.

why don't you set 9N, Dial N ARS 50
in ARS 50 put your rules

The dialout "9" shortcodes are: 1)0N;, dial 0N, LG 0
2)1N;, dial 1N, LG 0
3)N;, dial N, LG 0
4 xxxxxxxxxx;,dialN,LG 0
I can't see the point of the 4th one.


Without the 9, and yes, remove the forth option, the N; does the trick.

 

[jamie77]

He's using LCR TT!!!!

But you could still do as TT says and put those codes in LCR.

In system [9]N, dial, N, 0

In LCR the outdial codes as per TT

On the IPO in the UK we don't use a 9 to dial out so for emergency people just dial 999 (rater than 9999). In the US, do you get you customer to dial 911 or [9]911??? This sounds like where your pause in coming from.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[IPOfficeIreland]

it was late at night!

 

[mikegillespie]

I removed the unnecessary 9 shortcodes and made an LCR to take care of the rest but the delay persisted.
What troubles me is the delay before I hear dialtone.
I press 9 and and it's almost 2 seconds before I hear dialtone. If I wait and dial, the calls go through. There is also quite a delay after the call is dialled but pressing # speeds things up. Although my customer is not interested in any type of change in the dialling so they're not doing it.

Mike

 

[Westi]

I guess you have analog lines?
if so take the config and put it into another test system if you have and try if the delay persists, then you know if it is hardware or environmental or if it is the config.
If you don't have a test system post the config somewhere and I can get it and try it out here.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[mikegillespie]

They have an anolog expansion module. I get the feeling it's the analog trunk module since the delay is before dialtone is heard.
Thoughts??

Mike Gillespie

http://www.cabco.ca

 

[Bas1234]

For the 911 you must use "Dial Emergency" and not just "Dail".

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It works! Now if only I could remember what I did...
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