Department Group NEC SV9100 With SIP Phone 3

[Liza R]

Hello all,

I have a question, is it possible if SIP Phone and analog phone are made in 1 department group?
because based on my test results, if SIP Phone and analog phone are made in 1 group, only the analog phone will ring when we call the extension pilot
Thank You

 

[Sinjisn]

That is possible. Check again your programming.

 

[OzzieGeorge]

Have you considered using a multi device group instead? MB 20-63 it has the added bonus that if a member of the group makes a call it uses the extension number of the pilot number and the pilot number shows as busy!

 

[CoralTech]

Make sure you have ZERO call forward features programmed.

 

[Liza R]

Thank you for your support and sugesstion,
After I did some tests, there is still a problem when making a call from a proprietary IP phone, only members with digital and analog extensions ring (the sip phone doesn't ring), but if i test call with digital extension all member ring (SIP Phone, digital, analog)

 

[CoralTech]

Yep, can confirm. I set this up in lab and Sv8100-SV9100 do NOT allow 3rd party SIP phone to work in a dept group.

 

[Liza R]

Thanks...did you try to make a call using a proprietary IP phone for test?

 

[CoralTech]

Try turning off or on Peer to Peer in 10-26

 

[Liza R]

by default program peer to peer is on, I had try but same result...If calling from IP Phone Proprietary to Department group (2 SIP Phone extension) just 1 extension ring. Thanks