3408phonegod
IS-IT--Management
I have a type-4622 phone set that is having trouble parking calls. To park a call, the users presses "transfer", followed by "Call Park." As soon as the "Call Park" is pressed Denial Event 1002 occurs -- even before there's a chance to enter a parking spot extension. The user does have idle line appearances while attempting to park a call. This procedure works properly for other phone sets of the same type in our call center and other agents with the same COR have no issues. What can be causing this issue?