Denial Event 1751...HELP

[piercedjai]

Ok I want to say that I am complete newb to phone systems and I am having to cover for the main guy while he is out on vacation. The problem I am having is when one of our remote office tries calling a specific area code (601) and they keep getting the denial event 1751. If there is anymore infor I can post please let me know.

Here is the list trace station

LIST TRACE

time data
11:39:21 active station 26008 cid 0x8cb
11:39:21 G711MU ssn ps:20 rn:2/2 10.64.99.25:2140 10.64.1.16:2850
11:39:25 idle station 26008 cid 0x8cb
11:39:26 active station 26008 cid 0x8ce
11:39:26 G711MU ssn ps:20 rn:2/2 10.64.99.25:2140 10.64.1.16:2852
11:39:31 dial 91601373 routeREFIX|FNPA|ARS
11:39:31 denial event 1751: No AAR/ARS route pat/pref D1=0x8a16 D2=0x1c0019
11:39:31 dial 91601373 routeREFIX|FNPA|ARS
11:39:31 route-pattern 235 preference 1 cid 0x8ce
11:39:31 denial station 26008 cid 0x8ce
11:39:33 idle station 26008 cid 0x8ce
11:39:37 active station 26008 cid 0x8d3
11:39:37 G711MU ssn ps:20 rn:2/2 10.64.99.25:2140 10.64.1.16:2854
VOIP data from: 10.64.1.16:2854
11:39:48 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:1 Avg:0
11:39:48 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0

press CANCEL to quit -- press NEXT PAGE to continue


Here is the ars analysis of the loc

1601 11 11 235 fnpa
1601352 11 11 235 fnpa
16013520757 11 11 235 fnpa
1601354 11 11 235 fnpa
1601498 11 11 235 fnpa
1601592 11 11 235 fnpa
1601960 11 11 235 fnpa
1601969 11 11 235 fnpa
601 10 10 235 natl

Any help is greatly appreciated.

 

[rgtrgt]

you dont have an ars entry for that 1601373

 

[piercedjai]

Ok I can add that, but it is any 1-601-xxx-xxxx that gives this error. I was hoping there was a way to included all the suffixes. It doesn't seem to make a difference though bc the 1-601-498-xxxx is the main number and it denied that as well. The problem seems to be with any number in that area code.

 

[rgtrgt]

just add an ars entry of 1601, that will handel any 1601XXXXXXX number dialed

 

[piercedjai]

rgtrgt: Umm that is the first one listed under the ARS Analysis, but it doesn't seem to work. I am unfamiliar with this type of system and looking for some walk-through. I am the networking guy covering the phones...please keep it simple, I am unfamiliar with most all of the commands.

 

[rgtrgt]

ah i didnt catch the first line there. well, denial event per the Avaya book describes it being caused by no ARS/ARR entry. so i wonder if there is something else messing it up. is 1601373 the only 1601 number you cant call?

 

[piercedjai]

rgtrgt- no all numbers in the 601 area code give this error from that office location. they can call everywhere else just fine, they just cant call any 1-601-xxx-xxxx numbers with out this error.

 

[rgtrgt]

show me route pattern 235

 

[piercedjai]

here is the display for route pattern 235

display route-pattern 235 Page 1 of 3
Pattern Number: 235 Pattern Name:
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: n user
2: n user
3: n user
4: n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature BAND No. Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none

display route-pattern 235 Page 2 of 3
Pattern Number: 235

Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
7: n user
8: n user
9: n user
10: n user
11: n user
12: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature BAND No. Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
7: y y y y y n n rest none
8: y y y y y n n rest none
9: y y y y y n n rest none
10: y y y y y n n rest none
11: y y y y y n n rest none
12: y y y y y n n rest none


display route-pattern 235 Page 3 of 3
Pattern Number: 235

Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
13: n user
14: n user
15: n user
16: n user



BCC VALUE TSC CA-TSC ITC BCIE Service/Feature BAND No. Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
13: y y y y y n n rest none
14: y y y y y n n rest none
15: y y y y y n n rest none
16: y y y y y n n rest none

 

[FSI]

That route pattern is empty so the switch has no trunk groups to send calls to following that route pattern.
If you can dial other area codes, just see what route pattern they are using and either add their trunk members to route pattern 235 or point the ars entry for 1601 to the other (working) route pattern

Regards

 

[rgtrgt]

FSI got it, either make route pattern 235 look like one that works, or make the ARS entry for 1601 go to a route pattern with a working trunk group.