Delta Server disconnecting

[AVAYAPro]

IP412 on software 3.2(54)
Delta Server on software 5.0.1701

I have been issues over the past month where I will get messages from eCAS saying that no logs have been recorded for 24 hours. I then get into the machine and observe that the connection Delta Server to IP Office has been lost. Restarting the CCC Delta Server service seems to do the trick for about another week until I get another message from eCAS.

Any thoughts on why I might be losing connectivity? Tips to remedy the issue?


ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

I like stars

 

[tlpeter]

Schedule a restart of the service every night.

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[AVAYAPro]

Is this a standard practice? I don't think I have ever had to configure the Delta Server machine to do so.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

I like stars

 

[amriddle01]

Issues like this often boil down to the server/PC or network issues and as such are difficult to diagnose and troubleshoot, could you try running the Delta server on another machine and writing the file to a shared drive/file and see if that pinpoints it for you?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[jamie77]

and upgrade the delta server

What level is your CCC at??

Jamie Green

Football is not a matter of life and death-It is far more important!!!!