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Delayed Messages on Embedded VM

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bdvtech

Vendor
Mar 29, 2011
100
US
I have a customer with an IPO V2 8.0(44) Essential Edition with Embedded mail. They have 2 DSM 16's and 1 DSM 30 to support Norstar phones. The customer is reporting to me that a couple of users are getting delayed messages in their voicemail. They check their mail and have no messages, and then later on a message will show up that is several days old. I have not yet seen this in person, it has just been reported to me. I am thinking to upgrade the system to 8.1 and am hopeful that the problem will be resolved. Has anyone else experienced this, and if so what was the solution?
 
Also, this particular customer had problems before with the DSM modules not connecting. Will the software upgrade automatically Upgrade the modules or id there a separate step for that?
 
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