Hi there!
I'm hoping to get a little guidance here. I have setup a bridged-appearance to our main Help Desk line to two other technicians who can act as backups. Trouble is this:
The phone needs to not ring immediately so I set it to delayed ring, figuring the phone will ring after the initial call appearance has been ringing for 3 times.
Trouble is this: the phone flashes an indicator to show the phone is ringing, engaged, etc. on the other phones, but it never actually physically starts ringing the phones after 3 rings. It just shows the indicator flashing, but the phone doesn't ring. I changed the coverage path of the line they want to monitor to 6 rings, but it still doesn't ring on the bridged-appearance phones before the initial caller goes to coverage.
I hope I'm making this somewhat clear...I have configured the bridged appearances and it's working, but not ringing the phones with the bridge on it, so not sure where to go. I assume it is something to do with the way delay rings are handled. I just started at this place and have no idea how it was setup before I got there
Thanks in advance for any help or advice!
~Gary
I'm hoping to get a little guidance here. I have setup a bridged-appearance to our main Help Desk line to two other technicians who can act as backups. Trouble is this:
The phone needs to not ring immediately so I set it to delayed ring, figuring the phone will ring after the initial call appearance has been ringing for 3 times.
Trouble is this: the phone flashes an indicator to show the phone is ringing, engaged, etc. on the other phones, but it never actually physically starts ringing the phones after 3 rings. It just shows the indicator flashing, but the phone doesn't ring. I changed the coverage path of the line they want to monitor to 6 rings, but it still doesn't ring on the bridged-appearance phones before the initial caller goes to coverage.
I hope I'm making this somewhat clear...I have configured the bridged appearances and it's working, but not ringing the phones with the bridge on it, so not sure where to go. I assume it is something to do with the way delay rings are handled. I just started at this place and have no idea how it was setup before I got there
Thanks in advance for any help or advice!
~Gary