Delay in opening mail

[parker309]

I have a user on my Exchange 2000 network that has a major delay when open mail in the inbox. No other user has this issue. The system is a 1.8Ghz processor with 512MB RAM. Plenty of horsepower. There is not an antivirus SW that is scanning the mail, so I don't know what would cause this to just start happening. User has all the latest MS Windows and MS Office patches. Any thoughts? Thanks in advance.

 

[mlagan]

Is the client configured to use Word as email editor. If so you might change to HTML or Rich Text to help identify where the problem is originating.

 

[parker309]

This doesn't happen when trying to start a new message. It happens when opening a message that is sitting in the Inbox.

 

[mlagan]

Have you tried accessing the mailbox from another pc and is user on 10/100 mb network?

 

[beaudop]

We had that happen here and it was on XP SP2 with the firewall turned on. Once the firewall was turned off it went away.