DECT and International call from Log

[Axelduez]

Hello,
I am new to Aura, more used to IP Office, but I encounter a trouble with a DECT system connected to the aura.
Here is the thing,
they have a outgoing call prefix that is 0.

But when they get international calls, it shows +033180189078 instead of either 0003318018XXXX or 03318018XXXX.

I tried to deal with the different ARS Prefix ( which is 0 at the moment for going to external line)
National CPN prefix and International CPN prefix but it change the number following the + and it never remove it.
Is there something wrong thAt I made about that + ?

Regards,
Axel

 

[smokinjoe2938]

what are you trying to say, you make no sense at all!

 

[Axelduez]

Sorry,
When the client receive an international call, it is displayed in the call log with the number format +33XXXXX
however, if we want to call it back it sends it like that which the cm does not understand.

I want to remove the + and change it with 00.
All the things that I have tried up to now failed.

 

[kyle555]

Well, if its Avaya DECT and follows the 46xxsettings file, there are things you can do in there to insert a 9 or a 0 to get out. If you don't have that available, you can perhaps set something up in uniform dial plan. Like, if you match pattern 33, of min/max 11 digits, then go to ARS and do a manipulation if you need to.

 

[Axelduez]

Unfortunatly, they do not follow the 46xxsettings file.
I will try with the uniform dial plan!