DCP Attendant Console

[CERL]

I am a new technician at the company and the console lost audio alert for call waiting. The Alarm and Alarm Reported lights are also on the console. I was told they was one for about 2 weeks. Any suggestions on how to get back audio and get the alarms off the console and system?

 

[4merAvaya]

Start by clearing the PBX alarms (diaplay alarms). Typically, the major and minor alarms are listed first. Without knowing your system type or software level it will be hard to provide the correct maintenance manual.

Kevin

 

[CERL]

I have displayed the alarms. They recent alarms are ANL-16-L and they are on multiple ext. I am not not showing any major alarms or errors.

 

[4merAvaya]

What version of software do you have? From the terminal type 'newterm'. That will give you the information that we need to start helping you.

Kevin

 

[CERL]

System- G3siV11
Software- R011i.7585.7.0.2

 

[4merAvaya]

G3si V11 Library:

http://support.avaya.com/elmodocs2/multivantage/233823_2/mainmenu.pdf

Kevin