DBM 32 Module installation. 1

[lwilliams123]

Does the phone system need to be rebooted after installing one of these babies!? Its lighting up but 8 buttons are flashing on the module and it sounds like a relay is activating

 

[lwilliams123]

I'm running Firmware version 7

 

[smokinjoe2938]

have you programmed any of these buttons yet on the bm30?

acss sme acis sme acss cm 5.2.1 acss cm and cmm

 

[lwilliams123]

Yes I programmed one of the buttons on the set. It still is doing the funky chicken. I tried rebooting the phone system too....

 

[tlpeter]

try to reboot the phone.
if that fails then it can find the firmware it needs.
is there a active tftp server setup and active?
is the right file for the dbm32 on the tftp server?


BAZINGA!

I'm not insane, my mother had me tested!

 

[lwilliams123]

This is a 1416 digital set not an IP set. How could it reach the tftp server?

 

[tlpeter]

i know it is digital otherwise it would be a bm32 and not a dbm32
i don't know your setup, you did not tell us


BAZINGA!

I'm not insane, my mother had me tested!

 

[lwilliams123]

2433584mS CMExtnEvt: 204 ReportAttachment type=9 lamp_count=112
2433585mS CMExtnEvt: 204 ReportAttachment: Key array changed from 80 to 112
2436444mS CMExtnEvt: 204 ReportAttachment type=0 lamp_count=16
2436444mS CMExtnEvt: 204 ReportAttachment: Key array changed from 112 to 16
2436456mS CMExtnEvt: 204 ReportAttachment type=7 lamp_count=48
2436457mS CMExtnEvt: 204 ReportAttachment: Key array changed from 16 to 48
2436598mS RES: Tue 30/4/2013 15:03:26 FreeMem=67546136(2) CMMsg=6 (7) Buff=200 951 989 7463 5 Links=1069
2436598mS RES2: IP 500 V2 7.0(12) Tasks=40 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=53 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
2439314mS CMExtnEvt: 204 ReportAttachment type=8 lamp_count=80
2439315mS CMExtnEvt: 204 ReportAttachment: Key array changed from 48 to 80

These messages cycle over and over. I'm using the monitor to view these messages

 

[lwilliams123]

try to reboot the phone.
This did not make a difference.

if that fails then it can find the firmware it needs.
It didn't find the firmware it needed.

is there a active tftp server setup and active?
Not that I can see. Is there a TFTP server natively installed in the Avaya IP office V2? I cannot find the location of it if there is.

is the right file for the dbm32 on the tftp server
Unsure. I do not know the location where the files are kept.

Thanks for pointing me in the right direction.
Sorry for not explaining my setup correctly.

 

[snowman50]

Is it connected to the phone correctly

The cat 5 cable to carry power from the power injector to the phone.
Must be as you are getting lights.

The black connector from (mod) on phone to (phone) DBM 32.

I notice that when the system reboots the module makes that relay clicking sound until the phone comes back up.

 

[lwilliams123]

Is it connected to the phone correctly
I followed the installation instructions in the manual for the 1416 set. I double checked that it was connected correctly.

The cat 5 cable to carry power from the power injector to the phone.
Must be as you are getting lights.

Yes I am using the right cable.

The black connector from (mod) on phone to (phone) DBM 32.
Yep I'm using the black cable.

I notice that when the system reboots the module makes that relay clicking sound until the phone comes back up.

I'm thinking the module is booting and looking for its firmware and not finding it.
I need to find out what specific firmware I need. I also need to find out if I have a TFTP server running and where its files are kept.

Thanks.

 

[yankblan]

Are there buttons programmed for extensions not connected? Then they will flash; erase all extensions not connected to the system.

http://interconnexionsld.ca/

 

[smokinjoe2938]

lwilliams, the ipoffice can act as an tftp server and should find the correct firmware from the sd card

acss sme acis sme acss cm 5.2.1 acss cm and cmm

 

[snowman50]

I put one in yesterday and didn't really do anything and it worked ok.

Could be a faulty port connection on phone.
The module may not see the 1416 phone

Having said that the power is getting through on pins 7'8 ok.

I will assume the 1416 phone is working ok.

Try the DBM on another phone to rule out phone connection.

You probably. Have already done that.

 

[lwilliams123]

I put one in yesterday and didn't really do anything and it worked ok.

I wish mine went as well as yours

Could be a faulty port connection on phone.
The module may not see the 1416 phone

I've tried a different set and a different extension. No luck

Having said that the power is getting through on pins 7'8 ok.

Yes Its getting its power ok.

You probably. Have already done that.

Yep I did.

I've tried a different DBM32 module also.

 

[tlpeter]

So you are installing stuff while you do not know the product?
You better ask these kind of questions to your supplier.
Your IP500v2 has an SD card which can be used as the tftp server and that is where you need the firmware for the (d)bm32 modules.


BAZINGA!

I'm not insane, my mother had me tested!

 

[cano0dan]

if i had a dollar for every time a tech asked me about a button module that's 'not working'...

 

[lwilliams123]

I guess this forum is for people that already know the answers!

 

[tlpeter]

It is for techs who can discus bugs or some other stuff.
Normally it is not for end users.
But occasionally we help them when a reseller fails big time and we then want to keep up the good name of the product.


BAZINGA!

I'm not insane, my mother had me tested!

 

[lwilliams123]

I'll remember that next time. Thanks for your professionalism.