My system is an Avaya with Partner VM R3. Currently, I have AutoAttendant set to answer my calls and then calls are redirected to the appropriate extensions. I have programmed a night service button, however, when it is on my calls just ring and my voicemail does not pick up. I want ext 16 voicemail to pick up at night with no rings (this phone is always set to DND and VMS cover). I know this can be done but I need help.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations sizbut on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Day service AA; Night Service directly to Ext mailbox 3
- Thread starter TitanMan
- Start date
-
1
- #2
- Thread starter
- #3
First of all there is a known issue with the ACS R7 and Partner Mail VS concerning DND not covering to the mailbox.
There is a fix for VS5 only and the older releases are not supported at all.
2nd, you can't have both day main greeting during day and direct to a mailbox at night.(without reprogramming #206 eveytime.
So an option would be to set up a night greeting saying the office is closed with all the normal functions of the day greeting. (Day and night selector codes are the same in this release).
Or how about an ASA/DXD card to be used only at night only.
It will answer the call and play a greeting and do 1 of 3 things 1) put caller on hold. 2)continue ringing call. 3)hangup call.
ASA cards are cheap compaired to a Partner Messaging even though the Partner Messaging will give you many more options
There is a fix for VS5 only and the older releases are not supported at all.
2nd, you can't have both day main greeting during day and direct to a mailbox at night.(without reprogramming #206 eveytime.
So an option would be to set up a night greeting saying the office is closed with all the normal functions of the day greeting. (Day and night selector codes are the same in this release).
Or how about an ASA/DXD card to be used only at night only.
It will answer the call and play a greeting and do 1 of 3 things 1) put caller on hold. 2)continue ringing call. 3)hangup call.
ASA cards are cheap compaired to a Partner Messaging even though the Partner Messaging will give you many more options
- Thread starter
- #5
Here's a thought: Could I set Line 16 as the owner of my outside lines with VMS Cover, DND, VMS Cover Rings set to O. If I am thinking correctly, this would cause all outside calls to ring on extension 16 and to be picked up by voicemail.
I could set AutoAttendant to be Day only. It would intercept the calls and callers could select the appropriate extensions. Finally, when the Night Service is turned on AA would be off. This would mean ext. 16 is handling the calls and VMS Cover would send the call to voicemail for extension 16.
I could set AutoAttendant to be Day only. It would intercept the calls and callers could select the appropriate extensions. Finally, when the Night Service is turned on AA would be off. This would mean ext. 16 is handling the calls and VMS Cover would send the call to voicemail for extension 16.
- Thread starter
- #7
- Thread starter
- #9
OK, I see the problem with Assigned and VMS cover. A friend of mine set up an older Partner system for his shop and made it work, somehow. I'm not sure what settings he changed or if the system had extra features (he said my system was a better one). I appreciate all your help.
i am not sure what vm you have from your posting, but here is an option.
set up the night aa
record a blank greeting, or a ringing sound for the night aa. set night mode to ring aa after xero rings.
have the night aa selector codes set to transfer to where you want the calls to go, so no matter what they hit when the aa answers and plays ringing sound or no sound, it goes where you want.
set zero/timeout to go to where you want it to as well.
i think that was ext, or mb 16. either way, if the caller has no options it ends up there, with a slight delay for a few seconds of silence, or ringing if you can get a ring sound recorded as the night aa greeting.
you could also record a greeting that says, 'please hold for transfer'
You do not always get what you pay for, but you never get what you do not pay for.
set up the night aa
record a blank greeting, or a ringing sound for the night aa. set night mode to ring aa after xero rings.
have the night aa selector codes set to transfer to where you want the calls to go, so no matter what they hit when the aa answers and plays ringing sound or no sound, it goes where you want.
set zero/timeout to go to where you want it to as well.
i think that was ext, or mb 16. either way, if the caller has no options it ends up there, with a slight delay for a few seconds of silence, or ringing if you can get a ring sound recorded as the night aa greeting.
you could also record a greeting that says, 'please hold for transfer'
You do not always get what you pay for, but you never get what you do not pay for.
-
1
- #14
TouchToneTommy
Vendor
How involved is your Day Auto Attendant? You could use a DXD card for day answer, with DXD rings set lower than the VMS Cover Rings of Ext. 16. Then Ext. 16 could also be set as the call cover for the lines, in #208. Turn DXD on during the Day. Turn it off at night, and turn 16's DND ON at night, it will answer immediatly.
guys
take this thought to critical thinking, not sure it would work
needs an open ext, and line port.
set open ext port to night service group
plug that ext port to an open line port.
set x16 to call cover for this new line
i think it would go to the ext, in dnd to vm for that x16, it might not even need an actual phone plugged into the ext with line coverage.
outside the box here, so not sure it would work, but do not see why not.
You do not always get what you pay for, but you never get what you do not pay for.
take this thought to critical thinking, not sure it would work
needs an open ext, and line port.
set open ext port to night service group
plug that ext port to an open line port.
set x16 to call cover for this new line
i think it would go to the ext, in dnd to vm for that x16, it might not even need an actual phone plugged into the ext with line coverage.
outside the box here, so not sure it would work, but do not see why not.
You do not always get what you pay for, but you never get what you do not pay for.
TouchToneTommy
Vendor
That would work, one call at a time, with a volume attenuation. Set the VMS Schedule to Day Only, the spare extension to No Ring, the "line" on Ext. 16 to In Only
- Thread starter
- #18
Thank you all for responding
My system is Partner ACS 7.0 not R3. I don't know if that will make a big difference.
aarenot, let me see if I understand what you are suggesting.
I have an open line (L03) and an open ext (x15).
I need to set x15 to Night Service Group(#504).
Plug x15 into L03.
Then set x16 Line Coverage (#208) for L03
Also, following TTT's suggestion:
Set VMS Schedule to Day Only
x15 to No Ring
L03 In Only
The night volume is not high at all. One call at a time would be sufficient.
My system is Partner ACS 7.0 not R3. I don't know if that will make a big difference.
aarenot, let me see if I understand what you are suggesting.
I have an open line (L03) and an open ext (x15).
I need to set x15 to Night Service Group(#504).
Plug x15 into L03.
Then set x16 Line Coverage (#208) for L03
Also, following TTT's suggestion:
Set VMS Schedule to Day Only
x15 to No Ring
L03 In Only
The night volume is not high at all. One call at a time would be sufficient.
-
1
- #19
The DND feature will be a problem between the Partner ACS R7 and the Partner Mail VS R3.
There are quite a few Partner Mail VS R5s still in use so Avaya did make a patch available to download (using a Partner ACS R6 processor) to that voicemail system so the DND feature will work properly.
There are quite a few Partner Mail VS R5s still in use so Avaya did make a patch available to download (using a Partner ACS R6 processor) to that voicemail system so the DND feature will work properly.
TouchToneTommy
Vendor
The DND problem only comes into play when the Auto Attendant transfers a call to an extension in DND.
In this case, Call Coverage will be sending incoming calls to 16 in DND, so there will be no problem.
In this case, Call Coverage will be sending incoming calls to 16 in DND, so there will be no problem.
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question
- Locked
- Question