My system is an Avaya with Partner VM R3. Currently, I have AutoAttendant set to answer my calls and then calls are redirected to the appropriate extensions. I have programmed a night service button, however, when it is on my calls just ring and my voicemail does not pick up. I want ext 16 voicemail to pick up at night with no rings (this phone is always set to DND and VMS cover). I know this can be done but I need help.
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Day service AA; Night Service directly to Ext mailbox 3
- Thread starter TitanMan
- Start date
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titanman
since there has been some confusion about the equipment in question, you have an acsr7, what is the voicemail that you have.
i think it might be a partner mail vs, but i am not sure. please verify.
to answer your question in your last post.
yes, i think you have it all down now. it may not be pretty, or easy, but it should work for one call at a time.
i think you will need to make line 3 appear on x16 as well.
also, you do not want to use a 4 conductor[2 pair] line cord to plug the spare ext to the spare line port. use a 2 conductor [single pair] line cord.
we will get you there titanman, just bare with us. these other guys know a lot more than i do, so listen to them, i have only been doing avaya for about 2 years. they know what works from experience. i just play until i find a way, and they have taught me a lot just from reading their posts.
You do not always get what you pay for, but you never get what you do not pay for.
since there has been some confusion about the equipment in question, you have an acsr7, what is the voicemail that you have.
i think it might be a partner mail vs, but i am not sure. please verify.
to answer your question in your last post.
yes, i think you have it all down now. it may not be pretty, or easy, but it should work for one call at a time.
i think you will need to make line 3 appear on x16 as well.
also, you do not want to use a 4 conductor[2 pair] line cord to plug the spare ext to the spare line port. use a 2 conductor [single pair] line cord.
we will get you there titanman, just bare with us. these other guys know a lot more than i do, so listen to them, i have only been doing avaya for about 2 years. they know what works from experience. i just play until i find a way, and they have taught me a lot just from reading their posts.
You do not always get what you pay for, but you never get what you do not pay for.
- Thread starter
- #23
aarenot
Your solution worked great. I used a Cat5e patch cable (4 pair) and it still works. I'm assuming a single pair cord would be beneficial to ward off a second line from intefering with a call.
As of now, AA answers call during Day mode and callers can use Selector codes to be routed to appropriate extensions. During Night service calls are automatically picked up by x16's mailbox with a "office closed" greeting and then they can leave a message.
I appreciate your help
Your solution worked great. I used a Cat5e patch cable (4 pair) and it still works. I'm assuming a single pair cord would be beneficial to ward off a second line from intefering with a call.
As of now, AA answers call during Day mode and callers can use Selector codes to be routed to appropriate extensions. During Night service calls are automatically picked up by x16's mailbox with a "office closed" greeting and then they can leave a message.
I appreciate your help
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