?D for bypassing dial 9 on Fax

[SuperJenks]

I have recently upgraded a system from 3.2.57 to 4.0.10. After the upgrade, the ?D SC stopped working for the fax. I have tried several variations of the shortcode, but cant get it to work. As soon as you try to dial, you get a incompatible tone (Better known as re-order tone). This code workded before the upgrade, so it should work after the upgrade. I have tried the following SC's:

SC- ?D
Feature- Secondary DT
Telephone- 9

SC- ?D
Feature- Secondary DT
Telephone- 9N

SC- ?D
Feature- Dial
Telephone- 9

SC- N;
Feature- Dial 3k1
Telephone- 9N

The last code above worked, except if someone faxed to 1-555-555-5555, and there was an extension on the system as 1555, the fax would match and ring the extension first if the number matched the station. So this doesnt not work.

Any suggestions or advice would be appreciated. Thanks in advance.

 

[amriddle01]

Do you have the system set up so you have to dial 9 for an outside line? If so why don't you just put a short code of ? , . , dial in the user shortcode tab of the fax? then it would bypass the dialling 9 thing!!

 

[SuperJenks]

Thats exactly what I'm trying to accomplish. The codes I listed above are programmed in the shortcode tab of the Fax-user. The problem is finding a SC that will work. Are you saying I should drop the "D" from my shortcode as follows:

SC- ?
Feature- Dial
Telephone- .

 

[amriddle01]

Yes...Any user shortcode entered overrules system shortcodes!!

 

[mforrence]

Unless the first digits dialed match an extension number...
Mike

 

[amriddle01]

Put in the ; after the ? then, it will not dial that ext, unless you take so long entering the number it hits the dial delay timer!! If so extend it

 

[amriddle01]

You may have to add a 1N; , . , Dial shortcode too

 

[SSMaterials]

I had the same problem. What happened with the upgrade that caused this problem?

 

[SuperJenks]

The code apparently works differently in 3.2.57 apposed to 4.0.10. I opened a ticket with avaya friday but havent talked directly to them yet. I should hear from them today. Thanks for your replies.

 

[apender]

Make sure that the line group ID is point to the ARS route. Which should be 50:Main. You dont want it just pointed to Linge Group ID 0 anymore.

Try this.

SC- ?D
Feature- Secondary DT
Telephone- 9
Line Group ID - 50:Main

 

[apender]

Or Just try a user shortcode like this, that will point any number dial to an outside line.

SC - N
Feature - Dial
Telephone - N
Line Group ID - 50:Main

 

[ronromano]

The ?D is used for ringdown phones. I've never used it like this. I don't think you can use it for this. I don't know what the ext range is, but if it isn't 1 and your in the US, I would force users to dial 1+ number for everything and in the fax user set a shortcode 1xxxxxxxxxx/dial/1N/line group.

 

[SuperJenks]

I tried with a dial-3k1 and dial, but anything that starts with N as the shortcode will dial an extension if the beginning of the phone number you dial matches any extension extension.

 

[SuperJenks]

Ronromano, if I was going to make them dial a 1+ on every fax, I would just leave it for them to dial the 9+ instead. They are used to it working without dialing the 9, so they want it consistant to how it always worked before the upgrade. But thankyou for the suggestion.

 

[ronromano]

The extension will always match before a shortcode (although my personal feeling is it would be more flexible the other way around). I can't imagine that this shortcode worked properly before. Didyou set up this system. It occurs to me as I type that maybe the system was set to ?D so that when the fax went off hook it automatically dialed 9 for you. The user wouldn't know and then continued to the number. The shortcode's tel number should just be a 9.

After reading the post in full it seems like this was the case originally. DO NOT SEND TO AN ARS ROUTE. JUST SEND TO A LINE GROUP.

 

[ronromano]

And the ?D has to be a user shortcode

 

[SuperJenks]

Below describes the ?D feature shortcodes in 3.2 knowledgebase but is not listed in the 4.0 knowledgebase.


?D
This character combination makes a call to the defined phone number as soon as the user goes off-hook.

Cant seem to find a shortcode to work that wont match a extension without using a dialout code.

 

[ronromano]

Listen, the person who set it up, maybe it was you, was expecting the fax to go offhook and have the system dial the 9 for the user. That's all that was done here. forget about dialing anything else. If you watch system status, can you see it dialing the 9?

Do you have a buttset? If you connect it to the fax line and go off hook do you hear int dial tone the outside disl tone. is this on PRI? Make sure the shortcode tel num is only a 9

 

[SuperJenks]

Ok, ill give it a shot. I wont be able to try it for a couple of days till i go back to the site. Thinks for the input.