theblackbag
Technical User
Any ideas on this one?
The system is running a MAPD card with a CVLAN connection to a CISCO PG, adjunct routing is used to route calls.
System is fine and stable, no problems. We add some skills. Now sometimes when changes are made to agents in those specific skills the system looses the ability to route calls. I can see no difference between the old and new skills.
The system is running a MAPD card with a CVLAN connection to a CISCO PG, adjunct routing is used to route calls.
System is fine and stable, no problems. We add some skills. Now sometimes when changes are made to agents in those specific skills the system looses the ability to route calls. I can see no difference between the old and new skills.