Got a customer, who wants a SCR on Key 0 and another on Key 3. However, they only want to be able to receive one call at a time - if Key 0 busy, Key 3 should also return busy and vice versa.
Wonder what I am missing - or have forgot?
Think I have tried that. Trouble is, Key 0 is a secondary number with Auto answer to be used by their Trio Agent only. Key 3 is their personal DN. Both numbers are marped.
Thanks dulfo666 - but since it is close to 200 phones that have to have this programming, it would mean close to 400 hunt groups.
I hoped there was a feature I had overlooked that could solve it. If only it was ACD phones we could fix it via the programming of the ACD queue - but sadly it is because some calls come via Trio Agent where the DN has to have Auto Answer and be situated on Key 0 and the customer want other calls received on another DN on another key without Auto Answer.
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