Customer wants 2 SCR but only wants one call at a time

[bajangsa]

Got a customer, who wants a SCR on Key 0 and another on Key 3. However, they only want to be able to receive one call at a time - if Key 0 busy, Key 3 should also return busy and vice versa.
Wonder what I am missing - or have forgot?

 

[bhassell2000]

lhk 0 will not let phone hunt past key 0

Thanks,

Buddy

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http://www.linkedin.com/in/buddyhassell

 

[bajangsa]

Think I have tried that. Trouble is, Key 0 is a secondary number with Auto answer to be used by their Trio Agent only. Key 3 is their personal DN. Both numbers are marped.

 

[Triton101]

have you tried giving them an MSB (make set busy) button and have them press it after they have a call?

__________________________________________________________
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[bajangsa]

Thats an idea. I will suggest it to the Customer. Trouble is, they will forget to turn it off.

 

[dulfo666]

Have the two numbers as PLDN for a hunt group that has the phone you want to ring int it.

That way there is only 1 line the two numbers can call.

eg: Required number: 1234 and 2345 to ring at phone 4567

GHLN 001
PLDN 1234
DNSZ 4
STOR 0 4567

GHLN 002
PLDN 2345
DNSZ 4
STOR 4567

 

[bajangsa]

Thanks dulfo666 - but since it is close to 200 phones that have to have this programming, it would mean close to 400 hunt groups.

I hoped there was a feature I had overlooked that could solve it. If only it was ACD phones we could fix it via the programming of the ACD queue - but sadly it is because some calls come via Trio Agent where the DN has to have Auto Answer and be situated on Key 0 and the customer want other calls received on another DN on another key without Auto Answer.