Custom feature labels on Avaya one-X

[painfullyinvolved]

I was working with a user today who's Avaya one-X Communicator buttons weren't loading as expected. We typically advise people that their custom button labels will NOT transfer from deskphone (9600) to the one-X softphone. This person pointed out that their button labels DID work. I verified that they are using a standard busy-ind in the station configuration and then using the deskphone settings to adjust the label name -- which then shows on their softphone.

Phone programming:
[pre]
4: busy-ind TAC/Ext: 32366
5: busy-ind TAC/Ext: 37145
6: busy-ind TAC/Ext: 36811
[/pre]

Softphone display:

 

[painfullyinvolved]

I'm really baffled by this because I can't see user created button labels on my end (except in the text file backup), but the softphone is pulling the data from somewhere...

When I look at the softphone logs (EndpointLog.txt) I see this:
[pre]
[05/12/2021 17:00:13:807] DBH: SIGNAL: [23a4] Q931: TCP keepalive option is successfully set.
[05/12/2021 17:00:13:807] DBH: SIGNAL: [23a4] RAS : processRCF: call state information not present.
[05/12/2021 17:00:13:807] DBG: SIGNAL: [23a4] H323: ReceivedCallStateInfo(server has a call record= false).
[05/12/2021 17:00:13:807] DBH: SIGNAL: [23a4] RAS: loginAccepted: ButtonInfo present
[05/12/2021 17:00:13:807] DBG: SIGNAL: [23a4] RAS : processButtonInfo(): number of buttons=41.
...
[05/12/2021 17:00:13:807] DBG: SIGNAL: [23a4] SaveButtonInfo: auxInfo present. '32366'
[05/12/2021 17:00:13:807] DBG: SIGNAL: [23a4] SaveButtonInfo: buttonLabel2 present 'Busy 32366'.
[05/12/2021 17:00:13:807] DBG: SESSION: [23a4] m_buttonNumIndex[m 1][b 4] = 13
[05/12/2021 17:00:13:807] DBG: SIGNAL: [23a4] SaveButtonInfo: auxInfo present. '37145'
[05/12/2021 17:00:13:807] DBG: SIGNAL: [23a4] SaveButtonInfo: buttonLabel2 present 'Busy 37145'.
[05/12/2021 17:00:13:807] DBG: SESSION: [23a4] m_buttonNumIndex[m 1][b 5] = 14
[05/12/2021 17:00:13:807] DBG: SIGNAL: [23a4] SaveButtonInfo: auxInfo present. '36811'
[05/12/2021 17:00:13:807] DBG: SIGNAL: [23a4] SaveButtonInfo: buttonLabel2 present 'Todd'.
[05/12/2021 17:00:13:807] DBG: SESSION: [23a4] m_buttonNumIndex[m 1][b 6] = 15
[/pre]

There is a tool that seems to pull the buttons -- does anyone have any details on this? Sometimes button imports work and other times they don't I'm really not sure why.

 

[tacosoup1]

I have run into this as well, to the point that some days it would populate the personalized labels on one-x and some days it would not.
Same conditions each time (My house, my laptop, same VPN, etc)