painfullyinvolved
Systems Engineer
I was working with a user today who's Avaya one-X Communicator buttons weren't loading as expected. We typically advise people that their custom button labels will NOT transfer from deskphone (9600) to the one-X softphone. This person pointed out that their button labels DID work. I verified that they are using a standard busy-ind in the station configuration and then using the deskphone settings to adjust the label name -- which then shows on their softphone.
Phone programming:
[pre]
4: busy-ind TAC/Ext: 32366
5: busy-ind TAC/Ext: 37145
6: busy-ind TAC/Ext: 36811
[/pre]
Softphone display:
Phone programming:
[pre]
4: busy-ind TAC/Ext: 32366
5: busy-ind TAC/Ext: 37145
6: busy-ind TAC/Ext: 36811
[/pre]
Softphone display: