I want to develop am application which can be installed on Windows PCs, my aim is to give the details of the caller to the Agent and show some data from the database which i retrieve from SQL server based on the caller ID of the caller. Also the details he entered in the IVR call flow(Voicemail pro) should reach the Agent popup screen
The agent should be able to login to the application like he login to the Avaya phone.
So when he answers the call all the details i mentioned above should be displayed on the screen.
Is there any sample application to begin with available from Avaya.
Which programming languages can i use? can i use java for the same.
Has anybody done this before, please help me with some valuable inputs from your side.
I have downloaded the sample application , SDK and other related stuff from devconnect
Ip office is Rel 7 with all the necessary licenses...
vmasil pro is rel 7.
The agent should be able to login to the application like he login to the Avaya phone.
So when he answers the call all the details i mentioned above should be displayed on the screen.
Is there any sample application to begin with available from Avaya.
Which programming languages can i use? can i use java for the same.
Has anybody done this before, please help me with some valuable inputs from your side.
I have downloaded the sample application , SDK and other related stuff from devconnect
Ip office is Rel 7 with all the necessary licenses...
vmasil pro is rel 7.