Does anyone have experience with CTI integration between IPO 500v2 and Medifast?
Customer has CTI Pro licensed, the Medifast vendor stated that the application can't work but I think he's just being lazy.
Possible middleware application?
Suggestions appreciated.
You could try Keylink or Estos, for outgoiing call it's mostly not a problem but matching the incomming CLI to a customer is harder.
If the software can be controlled by keyboard shortcuts then you can use the above software. So for instance i can lookup a customer by using Ctrl+S for search and when you can copy/paste the phone number then Estos or Keylink are good options.
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It works! Now if only I could remember what I did...
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