CTI in Call Centre

[chrisukcov]

Hi,

We have TAPI/CTI software working in our call centre and when a incomming call comes in it should pop up with the phone number in a windows on the screen, which it does BUT if you are working on any other application other that the call centre application (frontdesk) the pop up is in the background behind word so the operators cant see it. Is there any way of making this pop up come to the front all the time?

We use the tcmsetup /c (servername) method

Chris

 

[rory1]

The screenpop application needs to have code in that will bring it the front of the screen. Depending upon the language its written in it should not be too difficult. If the operating system is MS Windows then you can detect and control the applications and which have focus and are on top. Also, you can make the screenpop system modal which will allow nothing else to take focus until you have dealt with the popup (although not a recommended approach).

 

[chrisukcov]

Sounds promising....

It is in Windows, how can i detect and control the apps that are on top.

How do i do the system modal bit also?

Chris

 

[chrisukcov]

Rory,

Did you have any notes on the above - it would sort a long oputstanding prob for me

Cheers mate

Chris

 

[rory1]

Chris,

You need to use API calls to achieve this. I seem to remember SetForegroundWindow is the one you want in GDI32.dll. Best place to start (apart from searching the web for sample code) is to get Dan Applemans's Visual Basic Programmer's Guide to the Win32 Api - will give you everything you need.

I'll rummage about and see if I can find some samples I've written in the past - but its been a while!

Rory

 

[Paukets]

I have some code that keeps the popup always on top, but not sure how to get it to you

 

[chrisukcov]

Hi Paul,

Emailed to chris.page@orbit.org.uk would be great.

Try it soon and let you know how i get on

Chris